CallAssist24/7: A Must Have From Central Media

In the apartment business, getting and retaining quality residents is the goal. CallAssist24/7 from Central Media helps you do just that.

What exactly is CallAssist24/7?

It’s an emergency answering service and a modern solution to call management.

CallAssist24/7 Features

  • Never miss a call from a resident
  • Adjust maintenance schedules from your phone – yes, our platform works on both iPhone and Android devices
  • See your maintenance schedule and work orders all in one place
  • Photo sharing – more on that a little later

CallAssist24/7 is a streamlined communication tool that allows your residents to report an issue to the leasing office, including photos of the busted pipe or whatever their issue may be. The leasing office and the maintenance office now have all the information necessary to create a work order and schedule a repair. The resident knows when and – perhaps more importantly – who is coming to their apartment to do the repair. The maintenance team, having access to the photos sent by the resident show up prepared, allowing the repair to go as quickly and smoothly as possible. From the resident’s point of view, having a photo of the person coming to do the repair can be reassuring. Happy residents lead to long-term leasers and less turnover.

What People Are Saying About CallAssist24/7

“The training made the conversion go very smoothly. Call Assist is so easy to use, our staff caught on very quickly.”

“The ability to see all after-hours calls in one morning email has been very beneficial for the management staff to ensure all work orders are being addressed in a timely manner.”

“The administrative side to CallAssist is so wonderful. Making changes to the roster, updating on-call list – with CallAssist it’s so fast and easy, freeing the management team up to work on other tasks.”

Still not convinced? Give the page a “like” on Facebook for more information and schedule a demo with your rep today!